Improving My Home Technology

About a year ago, I could tell that there were some things that needed to change at home. For starters, I felt really strangely about all the windows on my property, and I knew that I wanted to change them. I began going through and working to make things better, and it was really interesting to invest in technologies that were so beneficial. It made it easy to make sure that my doors were closed and that my windows were locked, and I was grateful for the new technology. This blog is all about home technologies that could help your family.

Training Front Desk Employees On Business Phone Systems? Some Tips And Tricks

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When your company owns and operates a building with no less than six floors and six hundred employees, you need business phone systems to keep everyone connected and connect the outside world to the business. Ideally, it would be great if the receptionist at the front desk could hit a couple of buttons and connect calls as easily as he/she types a memo. However, business phone systems tend to be a little more complicated than that.  

If you find that your company spends a lot of time training new receptionists on how to use the phone systems, maybe you need a few tips and tricks to shorten up the training. People learn how to use complex systems faster when they have some means of remembering how everything works. Here are a few things that can help your trainers train the next new receptionist in less time.

Create Connection Jingles Akin to Dem Bones

You know the old song Dem Bones, right? It starts with toe bones connected to foot bones foot bones connected to ankle bones, ankle bones connected to leg bones, etc., and continues all the way to the head. A company's phone system is a lot like this song in that you start at the receptionist's desk and connect the phone to the next department or floor. If you turn the process of making these phone connections into a sort of song or jingle, it becomes easier to remember. 

Simplify the Call Routing

When the receptionist only has to push "hold," "connect call," and a basic number, this whole process is easier. Of course, that usually means that you will need a receptionist on every floor or in every department so that the calls are routed to the office or person on that particular floor or in that department. Still, it does make it easier for the first floor, front desk receptionist to learn the system.

Laminate a Number List and Tape It to the Receptionist's Desk Near the Phone

Of course, having a complete list of company department and floor numbers taped to the desk near the phone helps, too. However, if you have four hundred separate telephone lines inside your building, that is a few too many numbers to tape to a desk! You could just create a list of the most commonly requested routing numbers taped next to the phone, and then create a binder of all of the rest of the numbers in the company.

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15 June 2018